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Refund Required

Budget Flow

I spent several days configuring the app. I then downloaded my first CSV file and all my configuring was deleted immediately without warning. In my opinion the app should have asked me or warned me about the data loss. As a result, I consider this app not ready for the consumer market. Please refund me….

Posted by Steve ·
1 comment

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Comments1

  • Fabian

    Team•

    Oct 7

    Hi @Steve

    Thank you for your feedback. I’m sorry to hear that your configuration appears to have disappeared.

    Just to clarify: Did you export your data from Budget Flow as a CSV file, or did you import a CSV file into the app? If you only exported it, this would be very unusual, as the export process only writes your transactions to a file and does not delete or modify any data in the app.

    Please also check whether a different Budget Book or an active filter is currently selected, as this can make existing data appear to be missing: https://help.budget-flow.app/articles/how-to-switch-between-budget-books

    As this feedback board is intended for bug reports and feature requests, please send me the exact steps you performed and, if possible, a few screenshots by email at mail@budget-flow.app. Alternatively, you can use “Contact Developer” in the app’s settings. I’ll then take a closer look at what happened.

    However, should you still decide to request a refund, please note that all purchases are processed by Apple. Refund requests must therefore also be submitted directly to Apple at https://reportaproblem.apple.com.

    Best regards,

    Fabian